If you, as a client, received care from a CPM or CPM applicant and believe you did not receive competent care, or if you, as a witness, have concerns about care given and have the client’s permission, please follow these steps to file a complaint with NARM.
- The person making the complaint (this can be the client or can be someone who witnessed the situation) must write a complaint describing the care received and the reasons for believing the care was incompetent.
- The client must submit:
- a Medical Records Release form for each midwife and/or doctor who provided care and a
- Confidentiality Agreement
- The client must be willing to participate in the NARM Disciplinary Process.
Complaint by the client
Complaint by a witness
- A complaint against a CPM or CPM applicant may only be made by a client or a party with direct knowledge of the cause for concern.
- Complaints must be received by NARM within 24 months of the date of the last care provided by the CPM or CPM applicant.
- A signed Records Release and Confidentiality Agreement from the client must be received before a complaint can be processed. If they not received within two weeks of the initial complaint, the complaint will be closed.
- A CPM or CPM applicant is required to participate in the NARM Disciplinary Process. Failure or refusal to participate will result in loss or denial of the CPM credential.