If you, as a client, received care from a CPM or CPM applicant and believe you did not receive competent care, or if you, as a witness, have concerns about care given and have the client’s permission, please follow these steps to file a complaint with NARM.
- The person making the complaint (this can be the client or can be someone who witnessed the situation) must write a complaint describing the care received and the reasons for believing the care was incompetent.
- The client must submit:
- a Medical Records Release form for each midwife and/or doctor who provided care and a
- Confidentiality Agreement
- The client must be willing to participate in the NARM Disciplinary Process.
- NARM Board reserves the right to evaluate, in its sole discretion, the appropriate application of NARM’s Complaint Review and Grievance Mechanism. Complaints
Complaint by the client
Complaint by a witness
- A complaint against a CPM or CPM applicant may only be made by a client or a party with direct knowledge of the cause for concern.
- Complaints must be received by NARM within 24 months of the date of the last care provided by the CPM or CPM applicant.
- A signed Records Release and Confidentiality Agreement from the client must be received before a complaint can be processed. If they not received within two weeks of the initial complaint, the complaint will be closed.
- A CPM or CPM applicant is required to participate in the NARM Disciplinary Process. Failure or refusal to participate will result in loss or denial of the CPM credential.
- NARM will not begin the processes of Complaint Review or Grievance Mechanism with a CPM or applicant who is also facing regulatory investigation, or civil or criminal litigation related to midwifery care. If a CPM faces such regulatory investigation or civil or criminal litigation, the timeline for receiving complaints is extended. In order to proceed with the Complaint Review or Grievance Mechanism processes, NARM must receive a formal complaint against the CPM within one year of the conclusion of regulatory investigation or litigation.